What are your customer service hours?
Our friendly and knowledgeable customer services reps are available to answer your questions. However, our most efficient way to offer customer service, is via email to email@example.com — Indicating your need on the subject line — add details of your request/needs on the body of the email. Customer service hours are Monday to Friday 9AM – 5PM and Saturday 12PM to 5PM
Do you have special offers due to covid-19?
We’re also offering complementary shipping on all orders $150 CAD or more. This service is activated once you have reached the threshold. You do not need a promo code. Simply add to your cart, check out, and select method of payment.
What’s your return policy?
Shilango has a ninety-day satisfaction guarantee or your money back policy. If ninety days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase and an email to firstname.lastname@example.org explaining the reason.
What’s your refund policy?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Can I return sales items?
All sales items are final. Only regular priced items may be returned and or might qualify for refund.
What’s your order cancellation policy?
If you’ve placed an order and change your mind, you have twenty four hours from the time of your order confirmation to send us an email to email@example.com — In your email clearly state the reason of your cancellation. We will also notify you of the approval or rejection of your cancellation — If more than twenty four hours have passed, your order has been dispatched and we can not cancel your order.
In the event that we do approve your cancellation, it might be subject to a cancellation fee. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
What’s your store currency?
EN: All our prices for product and services are set in Canadian Dollars. If you are outside of Canada and wish to see Mexican peso or USA dollars, change the currency mode located on the main page on the top right corner.
ES: Para ver precios dale click en el boton derecho superior en donde podrás cambiar el tipo de moneda: peso MX, dollar CAD y dollar USA
Where do you ship?
We will ship your order anywhere in the world with a valid shipping address. For details on delivery times, prices and policy, please visit:www.shilango.com/shipping